Last updated: October 20, 2026
This page explains how to ask InChek to delete your account and the personal data we hold about you.
Send an email to info@inchek.ca from the address on your account, with the subject "Delete my data". You can also write to us through the contact form on the InChek website.
We confirm that the request comes from the account owner before we delete anything, so we may reply to ask you to confirm.
When we delete your account we remove: your profile (name, email address, language, schedule and settings); your lesson answers and grading; your notebook; your pronunciation scores and transcripts; your voice recordings and lesson audio; your activity events and email history; your phone number and WhatsApp consent; your feedback messages and sign-up source data; and your payment-attempt and refund records on our side.
Deleting your account cannot be undone, and you will stop receiving lessons and emails from us.
Payment and invoice records held by PayPal or Airwallex stay with them, under their own terms and the law that applies to them; we cannot delete those ourselves.
Emails you sent to info@inchek.ca stay in our support mailbox; tell us in your request if you want them removed too. Anonymous site statistics and usage counters that no longer point to you may also remain, and our service providers may keep their own limited logs under their own terms (see the Privacy Policy).
Replying STOP (SAIR in Portuguese, BAJA in Spanish) to one of our WhatsApp messages stops them immediately. Deleting your data also removes your phone number from our records.
We act on deletion requests as quickly as we can and email you when your data has been deleted.
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